Shipping & Returns

Shipping for tutu outfits 

All tutu outfits are processed and shipped within 2-4 business days. At this time we only ship outfits within the USA. All outfits are shipped using the USPS they are shipped using ground advantage which automatically includes insurance and tracking. All claims will need will need to be filed directly with USPS ( we do not handle claims) Insurance includes damages in transit or USPS losing package. If you select estimated delivery this is exactly what it says it's estimated. If you choose expedited guaranteed shipping you will receive two options  1. you can return all merchandise un-opened - un-used for a full refund with in 2 business days  or 2. you can keep merchandise and receive a refund on shipping. 

 

shipping for outfits is USA ONLY  

 

Returns/Exchanges

Due to the natural of custom made to order items being personalized we do not accept returns or exchanges. We have a detailed size chart for customers to select the correct size and each item that has customization has custom boxes to fill in name and select the birthday number . It's very important to fill all these out correctly as we can not take the merchandise back. If there are any errors made on our side we will be happy to replace or refund.. 

If you have any questions regarding policies on shipping or returns please feel free to contact us prior to ordering.   girlygirltutus@yahoo.com 

 

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