Shipping & Returns
Shipping & Returns
UPDATED 8/17/21... Due to high volume of mail the regular postal service is experiencing delays. If you need your item with in a two week time frame you will need to select the UPS options at checkouts. All orders placed on weekends goes into production starting following Monday.
FREE SHIPPING IS USPS ESTIMATED AT 8-12 DAYS
UPS ground is 4-5 business days once shipped and UPS select is 3 days onces shipped.
EXPRESS UPS IS OVER NIGHT DELIVERY ( customers can check on this before ordering)
IF YOU YOU CHOOSE ANY UPS DELIVERY AND LIVE IN AN APARTMENT OR CONDO TYPE LOCATION THEY WILL REQUIRE SOMEONE TO BE HOME TO ACCEPT PACKAGE. If you are not home during the day once shipping label is created you can contact UPS directly or log onto to their website and reroute any package to a drop off center. THIS IS HIGHLY RECOMMENDED FOR APARTMENT/CONDO TYPE DELIVERIES. ONCE PACKAGE SHOWS DELIVERED You will need to file a claim with UPS for any consideration of refunds. PLEASE NOTE WE ARE NOT RESPONSIBLE FOR THEFT AFTER DELIVERY.
IF YOUR PACAKGE IS CLASSIFIED TO A BUSINESS THERE IS A CHARGE TO CHANGE ADDRESS OF $18.00 that will need to be done by our company only.
We do offer shipping to selected countries at checkouts. Canada, Australia, New Zealand, Most European countries, parts of Asia, Mexico and other selected countries. International shipping can range from 10 business days up to 2-3 weeks depending on the country you live in. Some countries may charge VAT taxes . It is up to the customer to know in advance if their country charges such taxes. These taxes are implemented by your country and has nothing to do with my store. SOME COUNTRIES DO RUN LONGER PLEASE BE PATIENT.I WILL GO OFF YOUR DATE NEEDED YOU LEAVE ON THE ORDER TO DETERMINE IF I WILL CONTINUE WITH THE ORDER.
Due to the natural of custom made to order items being personalized we do not accept returns or exchanges. We have a detailed size chart for customers to select the correct size and each item that has customization has custom boxes to fill in name and select the birthday number . It's very important to fill all these out correctly as we can not take the merchandise back. If there are any errors made on our side we will be happy to replace or refund..
If you have any questions regarding policies on shipping or returns please feel free to contact us prior to ordering. firstname.lastname@example.org