Shipping & Returns

Shipping & Returns

UPDATED 8/17/21... Due to high volume of mail the regular postal service is experiencing delays. If you need your item with in a two week time frame you will need to select the UPS  options at checkouts. 

FREE SHIPPING IS USPS ESTIMATED AT 8-12 DAYS 

UPS GROUNDTTAKES 4-6 DAYS ONCE SHIPPED 

EXPRESS UPS IS OVER NIGHT DELIVERY ( customers can check on this before ordering)

IF YOU YOU CHOOSE ANY UPS DELIVERY AND LIVE IN AN APARTMENT OR CONDO TYPE LOCATION THEY WILL REQUIRE SOMEONE TO BE HOME TO ACCEPT PACKAGE. If you are not home during the day once shipping label is created you can contact UPS directly or log onto to their website and reroute any package to a drop off center.

IF YOUR PACAKGE IS CLASSIFIED SHIPPING TO A BUSINESS THERE IS A CHARGE TO CHANGE ADDRESS OF $18.00 that will need to be done by our company only.    

 

 

International Shipping

We do offer shipping to selected countries at checkouts. Canada, Australia, New Zealand,  Most European countries, parts of Asia, Mexico and other selected countries. International shipping can range from 10 business days up to 2-3 weeks depending on the country you live in. Some countries may charge VAT taxes . It is up to the customer to know in advance if their country charges such taxes. These taxes are implemented by your country and has nothing to do with my store. SOME COUNTRIES DO RUN LONGER PLEASE BE PATIENT.I WILL GO OFF YOUR DATE NEEDED YOU LEAVE ON THE ORDER TO DETERMINE IF I WILL CONTINUE WITH THE ORDER.    

Returns/Exchanges

Due to the natural of custom made to order items being personalized we do not accept returns or exchanges. We have a detailed size chart for customers to select the correct size and each item that has customization has custom boxes to fill in name and select the birthday number . It's very important to fill all these out correctly as we can not take the merchandise back. If there are any errors made on our side we will be happy to replace or refund.. 

If you have any questions regarding policies on shipping or returns please feel free to contact us prior to ordering.   girlygirltutus@yahoo.com