FAQ/Policies

How long is production time?

All handmade/personalized merchandise is processed and shipped within 2-4 business days. This excludes weekends and holidays. 

Rush orders-

If you require an item any sooner than listed above you will need to check out with guaranteed mail delivery which is 1-2 days . You're item will ship the next business day available- Example if you order on a Saturday then item will be processed and shipped on Monday and with guaranteed mail you should have by Wednesday.    

Shipping-USA

 All items are shipped USPS 

Standard mail takes 2-5 days on average can take longer

 Expedited shipping takes 2-3 days on average - not guaranteed 

Guaranteed mail - runs 1-2 days in USA - guaranteed or refund money back 

Please note if doing guaranteed mail delivery 1-2 days production time is one day but it's one business day. If you order on a Friday you will not ship until Monday of following week. 

International shipping-

We do ship to most parts of other countries but international shipping can range from 2-4 weeks depending on the country. Other countries also can charge duty taxes on you're side which has nothing to do with my product it's a tax implemented by you're country. Buyers are responsible for knowing if their country will impose such taxes. 

Returns/Exchanges-

Due to the nature of our handmade personalized merchandise all sales are final and they can not be returned or exchanged. It's very important all buyers read size charts and leave all correct information in the customized boxes. 

If our company makes any errors in customization of you 're product we will be happy to replace or refund. 

Contacting us-

You can email us at info@girlygirltutus.com or for those who are text savvy please feel free to shoot us a text 209-499-5127..... USA ONLY AND ONLY TEXTING. WE DO NOT ANSWER CALLS