Faq

Some frequently asked questions

 

How long is the process for outfits?

From the day you order we run aprox 2 weeks before outfits ship. Once Item is shipped tracking number will be attached to order here on this site. All orders ship via first class mail which takes 2-5 days on average but isn't guaranteed. If you are dealing with a tight deadline please select (Rush Order) at the bottom of the page via drop down box which will ship you in 5-7 business days and is upgraded to priority mail.

 

Our Design process and what you will receive

Our designs are all shown in digital format for samples. You will receive that design on a iron on transfer. This process is the design is printed onto a commercial grade transfer paper then by using our heat press it's adheared to shirts using the heat press.  The colors can vary during heat press process and image will not look as vibriant as shown in the sample (digital format).

 

How we ship our outfits to you?  

All outfits ship in a poly weather protected white envelope. Tutus are secured and tied so outfit is compacted for shipment. We do send attached to your order complete care instructions for tutu re-fluffing and care instructions for shirt.

 

Returns/Cancelations

Our shirts and tutus are custom made based on your personal custom details left in the order section. Once items are processed these can not be refunded nor can the order be canceled. We accept cancelations with in 3 business days after purchase but once we go past that you are already in design process. Once item is received all sales are final as these are customized items. 

 

Shipping to other countries

We do ship worldwide however please note shipping time frames may vary from country to country. On average once you are shipped the time frame for international packages will be 6-10 days on average but again that can vary from country to country and can also vary with in any postal issues in your country. Some countries may charge taxes on items that you will be responsible for on merchandise however I do not know which country charges these to it is up to all buyers to be knowledgable on their side to know if any such taxes will occur.

 

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